Shipping & Returns
Our Return Policy
We want you to have the best experience with your made-to-measure wedding dress. While we hope you would not want to return your dress, we understand that it may not always work out. We have the following return policy for our brides:
- – We send you an agreement to sign after we receive your order. If you do not return the agreement in a timely manner, by the requested agreement date and, at that current time, it is deemed that a dress cannot be made in the required timeline to meet delivery by a bride’s requested date, a 25% refund will be offered for cancelled orders.
- – Following purchase and signing of the agreement, but prior to the gown being fulfilled and shipped, if a bride determines that her Grace and & Ivory design will no longer work for her, a 25% refund will be offered for cancelled orders.
- – If a bride purchases and receives a dress that does not meet her standards or expectations, upon delivery and receipt of her dress she has 10 business days to notify her design consultant. At this time, the design consultant will work to resolve any issues including any with fit, if possible. If that is not possible, a 50% refund will be offered upon return and receipt of the unworn and unaltered garment. Return shipping will be at the expense of Grace + Ivory.
All shipping and handling is free for all brides. Shipping will usually take 3-7 days from the date a bride receives her shipping notification. Shipping origin may be international or domestic. We do not ship to P.O. boxes. We recommend providing us with an address where the package can be received securely (i.e. a front desk that receives packages). If the dress is received damaged due to shipping, please notify us immediately so we can remedy the situation. Delivery delays can occasionally occur and we will make our best effort to deliver the dress on the agreed upon delivery date. We do not ship to international addresses. We ship to addresses within the United States.