Alterations, Returns & Policies
What To Expect For Your Final Fitting & Bustle
We Recommend You See A Local Tailor Once You Have Your Dress:
Your made-to-measure gown will have a great fit! That said, we recommend you schedule a fitting with a local tailor or seamstress of your choice to put in a bustle and to see if you need any final tweaks such as raising or lowering your hem to the height of your shoes or taking the gown in a little here or letting it out there as your body weight may fluctuate from the time you submitted your measurements. Our high quality dresses include generous 3/4 inch seam allowance (extra fabric in the seam!) so changes like these are no problem for reputable tailors.
Finding Your Tailor & Affiliations:
While your local tailor won’t be affiliated with Grace + Ivory, we’d be happy to help you find one! Your design stylist can research to find a seamstress in your area. We have preferred tailors and seamstresses in major cities. Of course, you’re not required to work with our recommended seamstresses. You probably already realize this, but just a heads up that Grace + Ivory doesn’t pay for or assume responsibility for the final fittings, any additional tweaks, or bustles. You would work that all out with the tailor or seamstress and cover additional costs if they are any. We just hold up our end by getting the dress as close to perfect as we can beforehand!
Since each dress is custom made, there should only be minor alterations for a final fitting, if any. If there are additional concerns, we will provide up to a $100.00 alterations credit for anything beyond taking in or out a seam, and/or shortening a hem (we make your dress length based on the information you provide: your height and the height of shoes). This credit does not include additional customization for a dress outside of the agreed upon custom options and measurements in this agreement. For alterations next steps, reach out to your design stylist.
Our Returns Policies
We want you to have the best experience with your made-to-measure wedding dress! We have the following return policy for our brides:
- We send you an agreement to sign after we receive your order. If you do not return the agreement in a timely manner, by the requested agreement date and, at that current time, it is deemed that a dress cannot be made in the required timeline to meet delivery by a bride’s requested date, a 25% refund will be offered for cancelled orders.
- Following purchase and signing of the agreement, but prior to the gown being fulfilled and shipped, if a bride determines that her Grace and & Ivory design will no longer work for her, a 25% refund will be offered for cancelled orders.
- If a bride purchases and receives a dress that does not meet her standards or expectations, upon delivery and receipt of her dress she has 10 business days to notify her design consultant. At this time, the design consultant will work to resolve any issues including any with fit, if possible. If that is not possible, a 50% refund will be offered upon return and receipt of the unworn and unaltered garment. Return shipping will be at the expense of Grace + Ivory.
All shipping and handling is free for all brides. Shipping will usually take 3-7 days from the date a bride receives her shipping notification. Shipping may be international or domestic. We do not ship to P.O. boxes. If the dress is received damaged due to shipping, please notify us immediately so we can remedy the situation. Delivery delays can occasionally occur and we will make our best effort to deliver the dress on the agreed upon delivery date.